Solutions - UX Testing

Software Provider Usability Testing

The Challenge

Our client provides software as a service and was looking to conduct usability testing on new components and stimuli based on the new design system.

The Solution

Lux conducted interviews with heavy & moderate users to explore current perceptions of the experience as well as a deep dive into various potential design components. Participants were set a series of missions and then observed and prompted to understand moments of delight, pain points, and any other feedback.

The Outcome

Insights informed our client’s new design system, directly impacting the design of specific components. Insights relating to navigation and information hierarchy within the platform fed into broader design conversations.

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