Lux Presents a Conversation with Chick-fil-A

5/4/2016   By: Claire Booth

With annual sales exceeding $6 billion, Chick-fil-A is one of the largest QSR chains in the US. The Brand has had 48 years of consecutive growth due in large part to listening to its customers.  Tom will give us a behind the scenes look at Chick-fil-A’s Voice of the Customer program as well as how the purposeful (and sometimes contentious) Brand navigates public opinion.

For more information or if you are interested in attending, please contact Claire Booth at